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碩益科技股份有限公司 SOE Technology Inc.

碩益科技聚焦於企業流程再造與作業管理優化,以 ERP 作為切入點,使用全世界企業資源規劃軟體系統第一品牌—SAP,歷經十餘年市場考驗與發展,在業界已成長為提供 ERP 系統導入及客製化程式開發之整合性服務公司。本公司顧問陣容具備不同產業別系統導入及開發經驗,針對客戶資訊系統需求提供解決方案。客戶涵蓋之產業類別包括汽車、電子、半導體、電機、化學、營建、製藥、美容、百貨、服務、娛樂與食品通路業等,如化學產業—以微服務架構協助開發客戶對外線上下單平台,提供自動撈取 SAP 系統資料及建立 SAP 系統訂單功能,達成兩系統訂單作業流程整合。

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SERVICE PROCESS

服務流程

Phase 1: Process Mapping & Requirements Analysis

SIPOC Process Analysis Method

We utilize the SIPOC systematization toolComprehensively Reviewing Enterprise Business Processes
  • Suppliers: Identify sources of process inputs and upstream relationships

  • Inputs: Confirm required information, resources, and quality requirements

  • Process: Map current workflows and analyze task durations and bottlenecks

  • Outputs: Define deliverables and quality standards

  • Customers: Identify internal and external customers and their needs and expectations

Service Scope
  • Interviews with stakeholders at all levels and collection of current-state information

  • SIPOC process analysis and issue identification

  • Future-state (To-Be) process design

  • Fit-Gap analysis and solution recommendations

Phase 3: Change Management and Training
Three Key Change Management Strategies
  • Communication Management: Regular progress updates, explanation of the necessity for change, and sharing of success cases

  • Stakeholder Management: Strong executive sponsorship, collaboration with middle management, and user training and coaching

  • Resistance Management: Listening to feedback, providing sufficient training, creating early wins, and establishing incentive mechanisms

Tiered Education and Training
  • Tier 1 – Core Expert Team: In-depth SAP module training, process design, and issue resolution

  • Tier 2 – Key Users: Comprehensive module functionality training and user support skills

  • Tier 3 – General Users: Daily operational training and common issue handling

Training Methods: Classroom instruction + hands-on practice + scenario simulations + one-on-one coaching

Project Management & Quality AssuranceProject Governance Structure
  • Steering Committee Meetings (Monthly)

  • Project Management Meetings (Weekly)

  • Working Group Meetings (2–3 times per week)

 

Quality Management:
Quality checkpoints (Quality Gates) are established at each phase to ensure deliverable quality. Deliverables that do not pass the review will not proceed to the next phase.

Risk Management & Mitigation Measures
  • Scope Creep: Enforce strict change management procedures

  • Resource Shortage: Identify gaps early and seek external support

  • Resistance to Change: Strengthen change management and training

  • Data Quality Issues: Improve data cleansing and validation

  • Schedule Delays: Adjust scope or increase resources as needed

Five Key Success Factors for Implementation
  • Strong Executive Sponsorship: Continuous involvement, sufficient resource allocation, and removal of project obstacles

  • Clear Objectives & Scope: Clearly defined success criteria, reasonable project scope, and controlled requirement changes

  • High-Performing Project Team: Dedicated engagement, cross-departmental representation, and effective collaboration

  • Robust Process Design: Well-defined workflows, SIPOC framework, and system integration optimization

  • Effective Change Management: Ongoing communication and training, management of resistance, and ensured user adoption

Project Performance Overview
%
On-Time Delivery Rate
%
Budget Achievement Rate
4.5/5
User Satisfaction
%
System Stability
Differentiated Advantages of Dingyi Technology

SIPOC Systematic Process Analysis

A structured process-mapping methodology that comprehensively reviews suppliers and value chains, ensuring complete and gap-free requirement coverage.

Extensive Industry Experience

Deep understanding of industry characteristics, providing best-practice insights and rapidly identifying critical business requirements.

Comprehensive Implementation Methodology

SAP Activate officially certified methodology with proven implementation processes, effectively reducing project risks.

Strong Consulting Team

SAP-certified consultants with an average of over 10 years of hands-on experience, possessing strong cross-functional integration capabilities.

End-to-End Change Management

Emphasis on user adoption through sufficient training and enablement, ensuring effective realization of business benefits.

Ongoing Post-Implementation Support

Continuous optimization and improvement, acting as a long-term strategic partner to support enterprise growth.
CONCLUSION

CONCLUSION
Professional Implementation and Process Optimization to Ensure a Successful SAP Go-Live.

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