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碩益科技股份有限公司 SOE Technology Inc.

碩益科技聚焦於企業流程再造與作業管理優化，以 ERP 作為切入點，使用全世界企業資源規劃軟體系統第一品牌—SAP，歷經十餘年市場考驗與發展，在業界已成長為提供 ERP 系統導入及客製化程式開發之整合性服務公司。本公司顧問陣容具備不同產業別系統導入及開發經驗，針對客戶資訊系統需求提供解決方案。客戶涵蓋之產業類別包括汽車、電子、半導體、電機、化學、營建、製藥、美容、百貨、服務、娛樂與食品通路業等，如化學產業—以微服務架構協助開發客戶對外線上下單平台，提供自動撈取 SAP 系統資料及建立 SAP 系統訂單功能，達成兩系統訂單作業流程整合。

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“The TRUST Framework: Five Pillars of SAP Maintenance Excellence”Technical Framework Highlights

Centered on the TRUST framework, we deliver comprehensive SAP maintenance services through five core pillars:

  • T — Troubleshooting
    Consulting support, issue analysis, and error resolution

  • R — Report
    System health checks, module analysis, and management reporting

  • U — Uninterrupted
    Regular system checks, disaster recovery support, and patch updates

  • S — Support
    On-site support, remote operations, and incident tracking

  • T — Training
    Hands-on training, module enablement, and knowledge transfer

Maintenance Service Offerings

“Fixed Plans + Flexible Enhancements — Comprehensive Support”

 
Category Service Scope Immediate Benefits
Daily Operations Standard operational support, authorization management, routine issue diagnosis and resolution Smooth user operations; reduced operational errors and downtime risks
System Administration System health checks, SAP Notes implementation, patching and issue remediation Enhanced system stability and stronger information security
Process Optimization Custom development, report enhancement, automation, and cross-system data integration Improved process efficiency and higher-quality decision-making
Training & Enablement ABAP and functional module training, end-user training, standardized knowledge documentation Stronger internal capabilities and reduced reliance on external consultants
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“From Request to Acceptance — Every Step Is Tracked”Maintenance Process Management

We implement a structured Ticket System to ensure every maintenance request is clearly recorded, tracked, and managed in real time.

From requirement intake and solution assessment to development execution, acceptance testing, and knowledge documentation, each step follows a transparent workflow with defined ownership—ensuring service quality and measurable delivery outcomes.

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Business Benefits

  • Significantly improved financial closing efficiency
    Shorter closing cycles and faster management decision-making

  • Rapid response to system issues
    Timely handling of incidents, significantly reducing operational disruption risks

  • Optimized reporting and execution efficiency
    Reduced execution time with enhanced management transparency and real-time visibility

  • Lower IT maintenance costs
    Frees internal resources to focus on higher-value innovation initiatives

  • Improved stability of custom developments
    Standardized design reduces error rates by up to 30%, minimizing rework and recurring issues

SAP System Operations (Technical Layer)
System Administration
Performance Tuning
Authorization & Security
User Support
Technical Upgrades & Integrations
Training & Knowledge Enablement
SAP Business Process Support (Application Layer)
Process Optimization
Reporting Enhancement

The Core of Reliable Operation Services
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實績展示
Launch Your SAP Maintenance & Upgrade Plan Today

Ensure system stability and management peace of mind.
Your success story starts here.