跳到主要內容

碩益科技股份有限公司 SOE Technology Inc.

碩益提供上線後的持續維運服務,確保企業SAP系統穩定運行。從日常技術支援、系統權限管理到報表優化與人員教育訓練,我們擔任企業IT部門的堅強後盾,讓系統隨著企業成長而不斷演進。

.img
Cookie 使用說明

為改善本網站的瀏覽體驗,我們會使用第一方及第三方的Cookie。了解詳情

“The TRUST Framework: Five Pillars of SAP Maintenance Excellence”Technical Framework Highlights

Centering on TRUST, soetek provides five key operational support pillars.

  • T — Troubleshooting: Consulting support, issue analysis, and error resolution
  • R — Report: System health checks, module analysis, and management reporting
  • U — Uninterrupted: Regular system checks, disaster recovery support, and patch updates
  • S — Support: On-site support, remote operations, and incident tracking
  • T — Training: Hands-on training, module enablement, and knowledge transfer

Maintenance Service Offerings

“Fixed Plans + Flexible Enhancements — Comprehensive Support”

 
Category Service Scope Immediate Benefits
Daily Operations Standard operational support, authorization management, routine issue diagnosis and resolution Smooth user operations; reduced operational errors and downtime risks
System Administration System health checks, SAP Notes implementation, patching and issue remediation Enhanced system stability and stronger information security
Process Optimization Custom development, report enhancement, automation, and cross-system data integration Improved process efficiency and higher-quality decision-making
Training & Enablement ABAP and functional module training, end-user training, standardized knowledge documentation Stronger internal capabilities and reduced reliance on external consultants
.img
“From Request to Acceptance — Every Step Is Tracked”Maintenance Process Management

We implement a structured Ticket System to ensure every maintenance request is clearly recorded, tracked, and managed in real time.

From requirement intake and solution assessment to development execution, acceptance testing, and knowledge documentation, each step follows a transparent workflow with defined ownership—ensuring service quality and measurable delivery outcomes.

.img
Business Benefits
  • Significantly improved financial closing efficiency Shorter closing cycles and faster management decision-making
  • Rapid response to system issues Timely handling of incidents, significantly reducing operational disruption risks
  • Optimized reporting and execution efficiency Reduced execution time with enhanced management transparency and real-time visibility
  • Lower IT maintenance costs Frees internal resources to focus on higher-value innovation initiatives
  • Improved stability of custom developments Standardized design reduces error rates by up to 30%, minimizing rework and recurring issues
SAP System Operations (Technical Layer)
System Administration
Performance Tuning
Authorization & Security
User Support
Technical Upgrades & Integrations
Training & Knowledge Enablement
SAP Business Process Support (Application Layer)
Process Optimization
Reporting Enhancement

 

The Core of Reliable Operation Services

.img
Track Record Display
Launch Your SAP Maintenance & Upgrade Plan Today

Ensure system stability and management peace of mind

Your success story starts here