碩益科技股份有限公司 SOE Technology Inc.

High risk of system downtime and lack of real-time support

Heavy workload during ERP month-end / year-end closing, prone to errors

Security and SAP Notes unmanaged

Insufficient IT manpower and loss of know-how

Declining system performance, legacy reports hard to maintain

Daily Operations: Routine operational support

Incident Management: Emergency incident handling (4-hour SLA response)

SAP Notes / Security Notes updates

Regular health checks (system performance, security, database)

Basis support, external backup integration, disaster recovery drills

Module-related issues and ABAP consulting services

Stable ERP operations without disrupting daily work

Secure and reliable month-end / year-end closing processes

Reduced IT pressure and maintenance costs

Transparent budgeting with predictable annual costs

Improved system performance and user experience

Small and medium-sized enterprises (SMEs)

IT teams with only 1–3 members

Companies already running SAP and seeking stable operations

Organizations focused on cost control and risk management