 soetek Leverages SAP Architecture to Power Car1’s Smart Chain Operations Upgrade Founded in 2000, Car1 Auto Department Store operates under the concept of a “car hospital,” integrating services ranging from car audio, tires, and aftermarket modifications to beauty care and maintenance.
By consolidating the fragmented automotive after-sales market into a standardized chain service system, Car1 has created a unified model.
Facing the complex operational mode of combining “product sales” with “technical services,” the company partnered with soetek to successfully implement the SAP ERP system and business intelligence reports.
This streamlined the vast supply chain and service processes into precise order, fully upgrading into a data-driven intelligent chain management model.
Information Silos Between Front Stores and Back Operations Test Chain ScalabilityCar1’s distinctive business model lies in the integration of retail stores and maintenance workshops.
After purchasing parts at the front store, customers are immediately guided to the back workshop, where professional technicians perform installation services.
However, this combination of retail and technical services involves highly complex item code management and service pricing structures.
As the chain continues to expand, the challenge of “bringing order to complexity” and enabling standardized, rapid replication has become the most critical issue in Car1’s transformation journey.
soetek Demonstrates Integration Excellence, Seamlessly Connecting Sales and Maintenance OperationsIn this digital transformation initiative, soetek played a critical role as a “system diagnostician,” gaining deep insight into the complex interactions among people (technicians), vehicles (customers), and goods (parts) within Car1.
Through the implementation of SAP ERP, soetek successfully bridged the information gap between front-end sales operations and back-end service workshops, enabling seamless coordination between product purchases and immediate technician installation—delivering truly end-to-end service execution.
Furthermore, soetek introduced SAP Business Intelligence (BI) reporting to enable refined management practices.
By providing multi-dimensional performance analysis down to individual stores and personnel, the solution established a fair and transparent data foundation for incentive distribution and performance evaluation.
|  |
soetek Optimizes SAP Financial Configuration to Enhance Profit and Loss Transparency Across Car1 StoresTo address Car1’s complex supply chain and sales processes, soetek assisted in optimizing the configuration of SAP financial modules and implemented automated daily store closing as well as electronic expense approval workflows.
Previously time-consuming manual reconciliation, posting, and voucher printing processes are now handled through automatic transaction posting into the SAP system, significantly reducing repetitive work and minimizing the risk of human input errors.
Car1 noted that, with soetek’s support, cost allocation and store-level profit and loss statements are now clearly visible, while the financial month-end closing process has been shortened by 30%.
This has freed the finance team from cumbersome accounting tasks, enabling them to quickly identify operational issues and “do the right things” to support the business.
Partnering with soetek to Optimize Management Systems, Car1 Secures Its Leadership in the Automotive Retail Market“ We sincerely appreciate the soetek consulting team for delivering top-quality services and helping us integrate our operational information,” Car1 stated.
Choosing SAP and implementing it with the support of soetek was the right strategic decision for the company.
Through this digital nervous system, Car1 has not only achieved standardized chain operations, but will continue to leverage data-driven insights to upgrade its services and maintain its leadership position in Taiwan’s automotive aftermarket.
|
