Connecting a Trusted Fresh Milk Supply Chain Through Data — Milkshop Partners with Soetek for System Implementation
在食品安全意識不斷提升的環境下，如何確保鮮奶品質透明可信，是乳品產業的重大挑戰。鮮乳坊自成立便以「讓好奶被看見」為使命，從源頭改善傳統乳品產銷機制，並攜手 SAP 白金夥伴碩益科技導入 SAP S/4HANA ERP 系統，成功打造更即時、更準確、更高效的數位營運模式，持續推動台灣鮮奶產業的正向變革。
Connecting a Trusted Fresh Milk Supply Chain Through Data — Milkshop Partners with Soetek for System Implementation
在食品安全意識不斷提升的環境下，如何確保鮮奶品質透明可信，是乳品產業的重大挑戰。鮮乳坊自成立便以「讓好奶被看見」為使命，從源頭改善傳統乳品產銷機制，並攜手 SAP 白金夥伴碩益科技導入 SAP S/4HANA ERP 系統，成功打造更即時、更準確、更高效的數位營運模式，持續推動台灣鮮奶產業的正向變革。
Starting with Reform at the Source: Milkshop Envisions a Better Industry
Milkshop was founded by veterinarian Gong Jian-Jia with a mission to reform traditional production and distribution mechanisms in the dairy industry. By introducing the standards of “single-source milk with no blending” and “veterinarian oversight,” Milkshop ensures that the origin of every bottle of fresh milk can be clearly traced. In its early stages, the company entered a wide range of venues through an innovative “borrow-a-fridge” sales model, while continuously strengthening its online subscription services. To date, Milkshop has accumulated over 70,000 members and more than 1,500 subscribers. However, as the business grew rapidly, challenges such as fragmented systems, difficulties in data integration, and complex monthly closing processes gradually emerged, making it imperative for Milkshop to accelerate its journey toward digital transformation.
As Operational Complexity Increases, Digitalization Becomes Inevitable
As the business expanded rapidly, Milkshop’s operating model became increasingly diversified, encompassing both B2B and B2C operations in parallel. However, in response to growing demands, its information systems had long been built up through extensive customization. This resulted in fragmented data and complex processes, with some departments relying on paper-based or offline forms to bridge information gaps. During monthly closing, teams were required to repeatedly perform manual reconciliations and account checks, significantly increasing operational risk and pressure. As the scale of operations continued to grow, Milkshop came to clearly recognize the urgency of implementing an ERP system that could be used over the long term—one with a solid structure and the flexibility to support ongoing expansion.
Soetek’s End-to-End Partnership: From Process Alignment to Information Integration, Building a Sustainable ERP Foundation
To support long-term growth over the next five to ten years and ensure stable system operations, Milkshop implemented SAP S/4HANA. Throughout the process, Soetek’s consultants developed a deep understanding of the dairy industry’s unique characteristics, guided cross-departmental participation in process optimization, and—through rapid response and end-to-end support—helped the team overcome challenges and successfully go live.。
Enhancing Operational Efficiency End to End: Building an Integrated Process from Finance to Logistics
Leveraging its extensive experience, Soetek accompanied Milkshop throughout the entire SAP S/4HANA implementation journey. From process analysis and data standardization to cross-department collaboration, Soetek helped establish a robust core that integrates orders, finance, and logistics. The impact of Soetek’s professional optimization was immediate: Financial reconciliation was reduced from two days to just three hours, significantly accelerating monthly closing Order automation achieved zero manual data entry errors Manual decision-making in logistics shipments was reduced from 60% to 20% Beyond system go-live, Soetek helped Milkshop build a scalable digital operating architecture designed for sustainable growth—enabling transparent data to truly become the driving force behind decision-making and transformation.
Toward the Future: Building a Complete Data Chain for the Dairy Industry
Milkshop stated that its collaboration with Soetek marks a significant milestone in the company’s digital transformation journey. Looking ahead, Milkshop will continue to deepen its use of SAP data applications, building a single core database that spans from the farm to the consumer. This will enable precise integration of data related to cow health, production volumes, manufacturing, logistics, and sales—further improving operational efficiency, strengthening decision-making capabilities, and continuously advancing transparency and sustainability across the dairy industry.
