Connecting a Trusted Fresh Milk Supply Chain Through Data — Better Milk Partners with soetek for System Implementation
In an environment of increasing awareness of food safety, ensuring the transparency and reliability of fresh milk quality has become a major challenge for the dairy industry.Since its establishment, Better Milk has upheld the mission of “making good milk visible,” improving traditional dairy production and sales mechanisms from the source.Partnering with SAP Platinum Partner soetek, it successfully implemented the SAP S/4HANA ERP system, creating a more real-time, accurate, and efficient digital operation model, and continuously driving positive transformation in Taiwan’s fresh milk industry.
Connecting a Trusted Fresh Milk Supply Chain Through Data — Better Milk Partners with soetek for System Implementation
In an environment of increasing awareness of food safety, ensuring the transparency and reliability of fresh milk quality has become a major challenge for the dairy industry. Since its establishment, Better Milk has upheld the mission of “making good milk visible,” improving traditional dairy production and sales mechanisms from the source. Partnering with SAP Platinum Partner soetek, it successfully implemented the SAP S/4HANA ERP system, creating a more real-time, accurate, and efficient digital operation model, and continuously driving positive transformation in Taiwan’s fresh milk industry.
Starting with Reform at the Source: Better Milk Envisions a Better Industry
Better Milk was founded by veterinarian Gong with a mission to reform traditional production and distribution mechanisms in the dairy industry. By introducing the standards of “single-source milk with no blending” and “veterinarian oversight,” Better Milk ensures that the origin of every bottle of fresh milk can be clearly traced. In its early stages, the company entered a wide range of venues through an innovative “borrow-a-fridge” sales model, while continuously strengthening its online subscription services. To date, Better Milk has accumulated over 70,000 members and more than 1,500 subscribers.
However, as the business grew rapidly, challenges such as fragmented systems, difficulties in data integration, and complex monthly closing processes gradually emerged, making it imperative for Better Milk to accelerate its journey toward digital transformation.
As Operational Complexity Increases, Digitalization Becomes Inevitable
As the business expanded rapidly, Better Milk’s operating model became increasingly diversified, encompassing both B2B and B2C operations in parallel. However, in response to growing demands, its information systems had long been built up through extensive customization. This resulted in fragmented data and complex processes, with some departments relying on paper-based or offline forms to bridge information gaps. During monthly closing, teams were required to repeatedly perform manual reconciliations and account checks, significantly increasing operational risk and pressure.
As the scale of operations continued to grow, Better Milk came to clearly recognize the urgency of implementing an ERP system that could be used over the long term—one with a solid structure and the flexibility to support ongoing expansion.
soetek’s End-to-End Partnership: From Process Alignment to Information Integration, Building a Sustainable ERP Foundation
To support long-term growth over the next five to ten years and ensure stable system operations, Better Milk implemented SAP S/4HANA. Throughout the process, soetek’s consultants developed a deep understanding of the dairy industry’s unique characteristics, guided cross-departmental participation in process optimization, and—through rapid response and end-to-end support—helped the team overcome challenges and successfully go live.。
Enhancing Operational Efficiency End to End: Building an Integrated Process from Finance to Logistics
Leveraging its extensive experience, soetek accompanied Better Milk throughout the entire SAP S/4HANA implementation journey. From process analysis and data standardization to cross-department collaboration, soetek helped establish a robust core that integrates orders, finance, and logistics. The impact of soetek’s professional optimization was immediate: Financial reconciliation was reduced from two days to just three hours, significantly accelerating monthly closing Order automation achieved zero manual data entry errors Manual decision-making in logistics shipments was reduced from 60% to 20% Beyond system go-live, soetek helped Better Milk build a scalable digital operating architecture designed for sustainable growth—enabling transparent data to truly become the driving force behind decision-making and transformation.
Toward the Future: Building a Complete Data Chain for the Dairy Industry
Better Milk stated that its collaboration with soetek marks a significant milestone in the company’s digital transformation journey. Looking ahead, Better Milk will continue to deepen its use of SAP data applications, building a single core database that spans from the farm to the consumer. This will enable precise integration of data related to cow health, production volumes, manufacturing, logistics, and sales—further improving operational efficiency, strengthening decision-making capabilities, and continuously advancing transparency and sustainability across the dairy industry.
