Soetek supported the Wu Xian Ji International Restaurant Group in implementing SAP S/4HANA Cloud ERP. In the first phase, the project focused on financial objectives, integrating operational data from 63 stores. This enabled millions of daily transaction records from locations across Taiwan to be automatically uploaded to the ERP system, significantly enhancing overall operational efficiency.
Driving Digital Transformation
Founded in 2015 in the port city of Kaohsiung, the Wu Xian Ji International Restaurant Group has grown rapidly. Today, Wu Xian Ji Hot Pot operates more than 63 directly operated and franchised stores across Taiwan, making it the hot pot brand with the largest number of directly operated locations in southern Taiwan. Guided by the concept of “offering five-star flavor at Wu Xian Ji prices” — with “Wu Xian Ji” being a Taiwanese homophone implying affordability — the group has also established a central kitchen to ensure consistent soup quality. In the post-pandemic era, as market conditions continue to evolve rapidly, Wu Xian Ji aims to deliver the highest CP-value offerings across different dining categories. In 2024, the group continues to expand its restaurant portfolio, developing five brands under its umbrella. The founder of Wu Xian Ji International Restaurant Group firmly believes that “digitalizing information” is key to optimizing business operations. By driving digital transformation from the top down, the organization seeks to become more streamlined and agile. In 2024, under the leadership of General Manager Ko Li-Hsing, the group formed a cross-departmental project team, bringing together finance and IT professionals to actively推进 its digital transformation initiative.
Challenge: Difficulty in Integrating Operational Data in Real Time
The food and beverage industry is generally resistant to digitalization. However, as market competition intensifies and the group continues to expand, Wu Xian Ji made the bold decision to invest in digital transformation in order to improve efficiency and move toward internationalization. The existing ERP system was no longer able to support increasingly complex operational requirements, and report reconciliation relied heavily on manual effort, making real-time data integration difficult. As a result, Wu Xian Ji implemented SAP S/4HANA Cloud ERP, integrating finance, procurement, inventory, sales, and production processes. Leveraging the flexibility and scalability of cloud deployment, the system now provides a solid foundation to support the group’s future growth.
Precisely Connecting Operational Data Across All Stores
Xu Hui-Yu, Vice President of Finance at Wu Xian Ji, noted that in order to accelerate transformation at the core of operations and integrate information and cash flows, Wu Xian Ji partnered with Soetek to implement SAP S/4HANA Cloud ERP in phases. The first phase focused on deploying the FI/CO modules, with an emphasis on financial process integration and data accuracy. General Manager Ko Li-Hsing acknowledged that previous system implementation attempts had failed, and identified three key factors behind the success of this rollout. First, having clear objectives with a strong focus on financial data. Second, an internal technical team capable of handling system integrations. Third, Soetek’s ability to approach the project from the customer’s perspective and quickly resolve issues. Ko explained that in the past, delays in operational data meant that strategic and marketing decisions often relied on intuition. After implementing SAP S/4HANA Cloud ERP, operational efficiency improved significantly. Soetek successfully integrated sales and financial data from 63 stores, strengthening internal controls. Millions of transactions are now automatically uploaded each day, achieving 100% data accuracy and enabling more flexible and precise operational and marketing strategies. Xu further added that the new system has greatly reduced duplicate work. Monthly financial closing has been brought forward from the 21st to the 10th of each month, saving more than two hours of manual processing time per day. Accounting entries are now generated automatically, effectively reducing the burden of manual data entry and calculations.
Moving Toward Data-Driven Governance
Wu Xian Ji aims to surpass 101 stores across Taiwan and drive its brand toward international markets, positioning itself as a globally recognized restaurant brand representing Taiwan. Looking ahead, the group will continue to deepen its application of SAP Cloud ERP, advancing data governance and technology-driven management to further optimize operational processes. To address supply chain challenges, the next phase will focus on improving the accuracy of ingredient ordering and warehouse management. By integrating SAP S/4HANA, Wu Xian Ji plans to establish a central command center that enables real-time visibility into ingredient pricing and supply-demand dynamics. Through AI-driven analysis of store sales data, the group will intelligently optimize ordering processes and comprehensively enhance operational efficiency. Throughout the SAP implementation journey, Soetek gained a deep understanding of Wu Xian Ji’s business processes and practical needs, designing tailored solutions accordingly. In response to the complexity and redundancy of legacy systems commonly found in the food and beverage industry, Soetek provided professional recommendations and carried out system validation, user training, and testing. This enabled the successful integration of Wu Xian Ji’s self-developed POS system data into SAP S/4HANA Cloud ERP. The Soetek team also provided patient, end-to-end guidance on the new system, ensuring a smooth cloud migration and clear, tangible transformation results.
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